Privacy Policy

How we collect, use, and protect your information

Last updated: April 09, 2026

Welcome to Jawahir Travel & Tours ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as making a booking) or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use. The personal information we collect can include the following:

  • Publicly Available Personal Information. We collect first name, maiden name, last name, nickname, phone numbers, email addresses, business email, and other similar data.
  • Booking Information. Names, passport details, dates of birth, emergency contacts, and related details strictly required to secure flight, accommodation, and travel reservations for you.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

  • To fulfill and manage your orders. We may use your information to fulfill and manage your orders, bookings, payments, returns, and exchanges made through the website.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To request feedback. We may use your information to request feedback and to contact you about your use of our website.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:

  • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include airlines, hotels, and local ground handlers relevant to your specific travel booking.
  • Legal Obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

5. Contact Us

If you have questions or comments about this policy, you may email us or by post to:

Jawahir Travel & Tours
LOT 2007-A Kampung Kubang Kawah, 16300 Bachok, Kelantan, Malaysia.
Malaysia
Phone: 01113257973
Email: [email protected]